Description
Truly Salt Free - Salt-Free Water Conditioner (Softener Alternative)
Transform your water quality with the Truly Salt Free, the ultimate salt-free water softener alternative. This innovative system combines a scale reduction media tank with a powerful catalytic carbon block filter, providing you with cleaner, softer water without the drawbacks of traditional salt-based systems.
Product Features:
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Salt-Free Scale Reduction Media Tank: Enjoy the benefits of soft water without the need for salt. Our advanced scale reduction technology prevents mineral buildup in your plumbing and appliances, helping to prolong their lifespan and maintain optimal efficiency.
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5 Micron Carbon Block Filter: This high-performance filter effectively strips chlorine and other contaminants from your water, improving taste and odor. Experience fresh, clean water that enhances both drinking and cooking experiences.
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20" Big Blue Housing: Safeguard your plumbing system with our robust 20” Big Blue housing, designed to hold the carbon block filter securely. This durable housing captures impurities, ensuring that only pure water flows through your taps.
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Easy Installation: The Truly Salt Free system comes with a user-friendly installation kit. With clear instructions and all necessary components included, you can set up your new water treatment solution quickly and easily—no professional help required!
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Durable and Reliable: Constructed from high-quality materials, this system is built to provide long-lasting performance. Enjoy peace of mind knowing that your investment in water quality is designed to stand the test of time.
Upgrade your water experience with the Truly Salt Free - Salt-Free Water Conditioner (Softener Alternative). Enjoy the perfect combination of softness, purity, and convenience—no salt necessary!
Salt Free Spec Chart
1-3
9"
48" (52" with head)
12 GPM Service
Upflow
40-110°F
20-120 PSI
6.5-9.5
75
35,000
0
0
3
0
0
0
4-6
10"
54" (58" with head)
15 GPM Service
Upflow
40-110°F
20-120 PSI
6.5-9.5
75
35,000
0
0
3
0
0
0
7+
12"
52" (56" with head)
20 GPM Service
Upflow
40-110°F
20-120 PSI
6.5-9.5
75
35,000
0
0
3
0
0
0
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All of our Truly Pure water filtration systems come with a complete set of components. You’ll receive detailed installation instructions to guide you through the process. Order your Truly Pure Water Filtration System today and take the first step toward a healthier lifestyle!
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Salt-Free Water Softening Alternatives – How It Works
The Truly Salt Free Technology operates using a process called Template Assisted Crystallization (TAC). In TAC, water flows through a cartridge containing media made up of tiny polymer beads called "Carbonate Crystal Structures." These structures act as templates to create micro-crystals. When hard water passes through the media, the calcium and magnesium ions are attracted to these nucleation sites. As more ions accumulate, small crystals of calcium and magnesium form. Once the crystals reach a certain size, they break off from the media and are carried away in the water. This process effectively eliminates the negative effects of hard water.
Truly Salt Free Water Softener vs. Traditional Salt-Based Softeners
The Truly Salt Free Water Softener Alternative provides a complete solution for hard water. Unlike traditional salt-based systems that only prevent future scale buildup, the Truly Salt Free system also works to break down existing hard water scale. By crystallizing calcium and magnesium, it keeps these essential minerals in the water but prevents them from adhering to surfaces inside your plumbing and appliances. This process is purely physical and does not involve chemicals, unlike salt-based softeners. As a result, your water's hardness level remains unchanged after installation. You may notice some evaporative deposits where water has dried, but this is a normal outcome of preserving beneficial minerals that help maintain your water’s pH balance. With Truly Salt Free, you can protect your plumbing, appliances, and water quality without the need for salt.
UV Water Purification System Add-On
The Truly Pure UV line is a premium selection of UV water treatment systems designed for top efficiency and reliability across various applications. Built with durable materials, these systems effectively remove harmful pathogens and contaminants, ensuring safe, clean drinking water. Featuring advanced technology to simplify installation and maintenance, Truly Pure UV systems are ideal for both residential and commercial settings. With a sleek design and high-capacity performance, Truly Pure UV enhances water quality while providing peace of mind for contractors and homeowners alike.
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FAQ
The Truly Soft systems are salt-based water softeners that completely remove hardness minerals like calcium and magnesium, preventing scale buildup and making water feel softer on skin and hair. These systems require periodic salt refills.
The Truly Salt Free systems do not remove hardness minerals but instead prevent scale buildup using advanced media technology. These systems require less maintenance and are a great choice if you want to avoid salt usage and regeneration cycles. However, if your water is very hard, a salt-based system will provide better results.
If you have very hard water, we recommend a salt-based system like the Truly Soft or Truly Soft Combo. Salt-based softeners completely remove hardness minerals, providing the best results for homes with high calcium and magnesium levels.
Salt-free systems (Truly Salt Free & Truly Salt Free Combo) only prevent scale but do not soften water in the traditional sense. They are better suited for homes with moderate hardness levels.
Salt-free systems (Truly Salt Free & Truly Salt Free Combo) require the least maintenance because they do not need salt refills or regular resin cleaning. You only need to replace the sediment or carbon filter as needed.
Salt-based systems (Truly Soft & Truly Soft Combo) require periodic salt refills and occasional resin cleaning, but they provide a more effective solution for hard water.
Both systems use a salt-based softener, but their filtration capabilities differ:
- Truly Soft: Softens water + a 5 Micron Carbon Block Filter to reduce chlorine and improve taste/odor.
- Truly Soft Combo: Softens water + an Upflow Catalytic/Carbon Tank, which provides stronger chlorine and contaminant removal compared to the carbon block filter.
If you are primarily concerned with softening and light chlorine removal, the Truly Soft system is a great choice. If you want more advanced filtration for better water quality and taste, go with the Truly Soft Combo.
Both systems are salt-free alternatives that prevent scale buildup, but they differ in filtration strength:
- Truly Salt Free: Includes a 5 Micron Carbon Block Filter, which removes chlorine and improves taste/odor.
- Truly Salt Free Combo: Uses a Catalytic Carbon Blend Tank with Coconut Shell, which provides stronger chlorine, chloramine, and contaminant removal for even better-tasting, healthier water.
If you just need basic scale prevention and chlorine reduction, the Truly Salt Free system will work well. If you want a more powerful filtration system for better contaminant removal, go with the Truly Salt Free Combo.
Yes, but some options are better suited depending on your water source:
- City Water: All systems work, but if your water contains chloramines (common in city water), the Truly Salt Free Combo or Truly Soft Combo (both with catalytic carbon tanks) are the best choices.
- Well Water: The Truly Soft Combo or Truly Salt Free Combo are best because they include a sediment filter, which helps remove dirt, rust, and other particles that are common in well water.
All systems are designed to maintain strong water pressure. However, neglected filters (such as sediment or carbon filters that need replacement) can reduce flow over time. The 20” Big Blue Housing in all systems ensures optimal filtration while keeping flow rates strong. Regular maintenance will help prevent pressure drops.
No, the easy install kit is not included. However, each system comes with detailed installation instructions, making setup straightforward for DIY homeowners. If you prefer, a professional plumber can also assist with installation.
For the best chlorine, chloramine, and contaminant removal, choose:
- Best for chlorine & chloramine removal: Truly Salt Free Combo (Catalytic Carbon Blend Tank with Coconut Shell)
- Great for chlorine removal: Truly Soft Combo (Upflow Catalytic/Carbon Blend Tank)
- Good for chlorine removal: Truly Soft & Truly Salt Free (5 Micron Carbon Block Filter)
If chlorine, chloramine, and chemical contaminants are a concern, the Truly Salt Free Combo is the strongest choice.
Customer Support:
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
Truly Pure Whole House Water Softeners & Combo Systems Warranty
Manufacturer’s Limited Lifetime Warranty Against Defects
To the end user ("Customer"), Truly Pure warrants that all covered items—including tanks, fittings, housings, bypass valves, control valve bodies, and in/out heads—shall be free from defects in material and workmanship for the lifetime of the system, under normal residential application, service, and use.
This warranty applies to the following Truly Pure systems:
- Truly Whole House Chlorine/Chloramine Removal System
- Truly Soft Combo – Salt-Based Water Softener + Carbon Tank
- Truly Salt Free Combo – Salt-Free Water Softener + Chlorine/Chloramine + Sediment Removal
- Truly Salt Free – Salt-Free Water Softener Alternative
- Truly Soft – Salt-Based Water Softener + Chlorine Filter
Note: Filter media, cartridges, UV lamps, and labor for removal or replacement are not covered.
Warranty Registration Requirement
To activate your Truly Pure warranty, you must register your system within 30 days of delivery. Registration must be completed online at:
🔗 https://trulypurewatersystems.com/pages/register-your-warranty
To ensure proper activation, please use the same name and email address that were used when placing the original order. Failure to register within this 30-day window may result in loss of warranty eligibility.
WARRANTY EXCLUSIONS
This warranty does not apply to defects or damage arising from:
- Improper handling, installation, modification, or physical damage
- Abuse, negligence, or misapplication
- Acts of nature, including fire, flooding, or freezing
- Failure to follow Truly Pure’s installation and maintenance instructions
- Use of the system outside the specified water parameters
WELL WATER CONDITIONS FOR WARRANTY COVERAGE
For well water installations, the water must meet the following conditions to maintain coverage:
- No presence of hydrogen sulfide (rotten egg odor)
- Free of oils, which can coat and degrade internal system components
- Copper concentration must not exceed 1.30 mg/L
- No detectable iron or manganese
Pretreatment is strongly recommended if these conditions are present. Call our support team at (888) 309-2837 for help identifying the right pretreatment solution.
LIMITED WARRANTY TERMS
- Valid only for residential installations within the United States
- Begins on the product delivery date. The customer has 30 days to register for the warranty.
- Warranty is transferable to a new homeowner if the system remains at the original installation site
- Neglect, including failure to replace filters or maintain system performance, voids this warranty
- Installation on water conditions outside the recommended specifications will void the warranty
CUSTOMER OBLIGATIONS & RETURN CONDITIONS
To obtain warranty service, the customer must first contact Truly Pure at (888) 309-2837 to obtain a Return Goods Authorization (RGA) number. All returns must be authorized prior to shipment.
- Freight for returns must be prepaid by the customer
- After repair or replacement, Truly Pure will return covered items to the customer via standard prepaid freight
- If expedited shipping is requested, the customer is responsible for the additional freight charges
LEGAL LIMITATIONS
This warranty is the only express warranty offered by Truly Pure and supersedes any other warranties, express or implied. Truly Pure specifically disclaims any implied warranties of merchantability or fitness for a particular purpose.
Truly Pure’s liability is limited to the original purchase price of the product. The company shall not be responsible for incidental or consequential damages, including but not limited to system downtime, property damage, or personal injury.
This warranty is governed by the laws of the State of Nebraska and is subject to change without prior notice.
Truly Pure Shipping & Returns Policy
Shipping Policy
Free Shipping
Truly Pure offers free shipping on all orders of $35 or more within the contiguous United States. Orders under $35 will incur standard shipping rates at checkout.
Processing Time
Orders are processed and shipped within 48 business hours (Monday–Friday, excluding holidays). Orders placed after hours or on weekends will be processed the next business day.
Shipping Confirmation & Tracking
Once your order has shipped, you’ll receive an email with tracking details. Please allow up to 48 hours for tracking to update with the carrier. If you have any concerns or delays with your shipment, please contact Truly Pure customer support at (888) 309-2837.
Undeliverable Packages
If a package is returned to Truly Pure due to incorrect address details provided by the customer, a refund will be issued minus original shipping costs. We do not reship undelivered packages. If you still wish to receive the product, a new order must be placed.
Refused Shipments
If a shipment is refused for reasons not caused by Truly Pure, the customer will be responsible for both the original and return shipping costs, and a 25% restocking fee may be deducted from the refund.
Lost or Damaged Shipments
For small parcel deliveries, any claims of loss or damage must be reported to Truly Pure within 10 days of delivery.
For freight shipments, it is the customer’s responsibility to inspect the product upon arrival and note any damage on the bill of lading before signing. Photo documentation may be required. For assistance, contact us at (888) 309-2837.
Order Cancellation Policy
Orders can be canceled only before the shipping process begins. Once an order has entered the shipping phase, it cannot be canceled. To request a cancellation, please call us directly at (888) 309-2837. Cancellations via email or contact forms are not guaranteed.
Return Policy
General Returns
You may return Truly Pure products within 120 days of the delivery date for a refund, provided they are unused and in their original condition. This policy applies to all Truly Pure-branded systems.
- Returns must be authorized in advance.
- To request a Return Authorization Code (RAC), contact Truly Pure Customer Support at (888) 309-2837.
- The product must be returned in its original packaging with all included items and documentation.
- The Return Authorization Code must be clearly marked on the outside of the package.
- Returns must be received by Truly Pure within 21 days of RAC issuance.
Returns sent without an RAC will not be accepted.
Return Shipping & Restocking Fee
- Customers are responsible for return shipping costs.
- Truly Pure recommends insuring your return.
- A 25% restocking fee will apply to all returned items unless waived by Truly Pure.
Return Address
Truly Pure
RGA# _______
ATTN: Returns Department
721 Westgate Blvd
Lincoln, NE 68528
Refunds
Once your return is received and inspected, a refund will be processed to your original payment method, excluding shipping charges and any restocking fee. Please allow up to 10 business days after receipt for refund processing.
Satisfaction Guarantee
All Truly Pure systems come with a 120-day satisfaction guarantee. If you're not completely satisfied within 4 months of delivery, you may return the system for a full refund, minus shipping costs and a 25% restocking fee. Return shipping is the responsibility of the customer.
Note: Refunds are contingent on the system being returned in original condition and within the manufacturer’s water quality specifications.
Product Exchanges
If your Truly Pure product arrives damaged or defective, contact us at (888) 309-2837. We will provide a prepaid return label and send a replacement once your return is received.
If you’d like to exchange a product for a different one, return the original item per the instructions above, and place a new order for the desired product.
Shipping from Truly Pure
Ground Rate Shipping
For the continental US, orders are shipped via UPS or US Mail. Shipping rates are based on our cost and depend on weight, product dimensions, and destination.
Freight Shipping
Many commercial items, oversized/overweight items, and large shipments will have an additional shipping fee. We do not sell or ship outside of the Continental United States. Additional rates apply for Hawaii, Alaska, Puerto Rico, or United States Territories, if we're able to ship to them. Weight will impact shipping costs.
Shipping Times
Allow 1-3 business days for handling and 1-3 business days to ship. Most orders shipped inside the Continental United States will arrive in 2-5 business days depending on location. Larger systems can take up to 4 weeks to ship because they are built and tested before they are shipped. We’ll send you a tracking number for your order via email as soon as it ships. If you have any questions about your order, please email support@reverseosmosis.com. Weight will impact shipping costs.
Shipping Methods
We ship most orders via UPS. Some items may be shipped via USPS, or other methods either from our warehouses or those of our partners.
Shipping to Hawaii and Alaska.
We offer shipping rates for Hawaii and Alaska. Other United States Territories depend on available shipping methods. There are exceptions for extremely heavy or oddly shaped products. Weight will impact shipping costs.
